FAQ

wip-usiconABOUT US

Who is World in Paris?

World in Paris is an online marketplace that connects people from all around the world to Parisian folks ready to show them around in Paris and create nice memories through different visits, activities, food and much more.

How was World in Paris born?

Well, that`s a long story! We are travelers like you, basically independent travelers who want to stay far from the crowds. This way of visiting a country helped us to get closer to the people living there but almost everywhere the only possible way to enter into the local culture and genuinely interact with people was by the hand of a local who showed us around. Our fondest travel memories are always linked to a local friend (or friend’s friend) who for some hours made us see his native place through his eyes. Why don’t propose the same thing at home?

wip-globeiconQUESTIONS FOR TRAVELERS

Why choose World in Paris?

Always thinking about our travel experiences, we cannot imagine meeting a friend in his city who comes with a catalog of tours with an estimated duration and level of difficulty to choose. Instead, he would probably come with some suggestions but in the end we would decide together what to do and where to go. If you don’t have a friend or acquaintance in Paris, we want to give you the way to facilitate such experience whilst ensuring it remains natural.

We are long term travelers, backpackers, and we know that traveling can be expensive, especially in cities like Paris. That’s why we want to propose a guide for every budget, from free city walks by cool volunteers to more detailed top-notch visits by professionals.

Through email, you and your guide will discuss and work together to create the experience which suits you better.

Who are World In Paris guides?

These guides are passionate and enthusiast Parisians ready to make you experience Paris in a more local way. Some of them are experts in fields like Tourism, Arts or History. Others are people who just want to share their love for Paris. To make your research easier, we have classified our guides in Silver Guides, Golden Guides and Pro Guides. You will find the description and details on the dedicated pages.

Why should I pay for a Professional Guide if I can have a Silver Guide for free?

Although our Silver Guides can show you around with the best will in the world, their visits have some limits (time, group size . . .) and will never have the accuracy and the quality of the visits proposed by our Professional Guides. Professional Guides know everything about everything, everywhere. Answer to all your questions and curiosities about Paris is their job and they have studied and trained a lot for it. So in the end choosing a volunteer or a professional guide depends not only on your budget but also on the kind of experience that you want to enjoy in Paris.

Why don’t you offer other types of reservation?

Because we are not a travel agency! There are tons of websites offering tours, Seine cruises and Louvre entrance tickets. We cannot do the same than the others if we want to stay far from the crowds.

What does the booking process look like?

There are no fixed rules but we recommend to do your research few weeks before your arrival to get a wider choice of available guides. The process is very simple and can be resumed in a few steps:

  • Decide about your budget and the kind of experience you may like;
  • Surf our website to find the guide which suits you best. A person who speaks your same language, with the same age or interests can be a good match. You can see the guides’ information, potential availability and other details clicking on their names, on their Guide-Cards.
  • Join our Travelers Community (paid membership) to view the guides’ contact details and get other benefits;
  • Email these guides to discuss directly with them about their availability, subject of the visit and other details;
  • Define a precise date and time for the meeting with the chosen guide;
  • Enjoy Paris by the hand of a local and tell us about your experience!

What pay-out methods do you offer?

The Travelers Community subscription fee payment is managed by Ogone, a leader in European payment solutions. When you decide to pay you will be redirected to Ogone’s secure site within World In Paris to complete your payment. We accept Visa and Master Card.

All purchases on our site are processed in Euros (€). If your country does not use Euros, your bank will automatically convert this price to your country’s currency when you are charged. The payment fees are already included.

Your bank information is encrypted thanks to our advanced SSL protocol. It will never remain on our site, since all payments go through our payment system provider. This ensures more security for you with a PSI DSS certification as well as an efficient encrypting system. The green padlock next to the website’s URL during your payment guarantees the security of the transaction.

Golden Guides and Professional Guides are paid directly in cash the day of the visit. To avoid any inconveniences, we suggest travelers to prepare the exact amount of money to give to the guide. World In Paris does not allow guides to request any payment in advance.

What is the Travelers Community subscription fee and what does World in Paris do for it?

World In Paris offers a platform to connect travelers with local guides and this fee helps to maintain the system. This platform also delivers several services like:

  • An easy to use platform to find the kind of guide which suits you best;
  • A payment system in a safe a secure way;
  • Access to Guides’ contact details;
  • Our “Must in Paris” lists to complete your experience in Paris;
  • A personalized agenda of proposals and events in Paris for your period of stay;
  • Rating and commenting the Guides’ performance after the visit.

After I have booked a visit with a guide, can I invite others to join me?

This is something you need to discuss directly with the guide before the meeting. Silver & Golden Guides’ visits are limited to four people. Some Professional Guides may decide to limit the size of the group for quality reasons. Remember that Golden Guides and Professional Guides are paid per hour and per person so if the group size changes the price of the visit will also change. Email him or her again and agree on the new conditions.

How do I know if a guide can be trusted?

World In Paris is an open marketplace, which means that the arrangement is made between you and the local guide. To ensure safe and trustworthy experiences, we follow 3 important steps:

  • Quality check by World In Paris
    Once a guide signs up on the website, we check their basic information, such as name, address, social profiles, phone number, ID and description of the experience;
  • Verification
    Our staff may want to meet our new guides to knew them better and approve their proposals.
  • Review system
    Every traveler using our services gets the opportunity to review his/her experience with our guides. The more reviews, the more people experienced this guide and the more you can trust the guide and the experience he or she offers.

What if it rains?

We are happy to let you know that, sun or rain, the visit goes on. Your time in Paris is limited and we understand that. If you’re ready to explore Paris, so are we!

What happens if I have feedback to give about my guide?

After your stay in Paris, you will have the opportunity to rate your guide and write a comment about his or her visit. If there is anything you are unhappy with during your visit, don’t hesitate to tell us. You can contact us directly or write about it on your comments. Positive feedback is welcome as well! Remember that positive feedback help guides to get more travelers and Silver Guides are promoted to Golden after 5 five-star ratings. If you were happy with your guide help him with your positive feedback.

wip-guidesiconQUESTIONS FOR GUIDES

Who can become a World In Paris‘ guide?

Anyone can become one of World In Paris guides! Are you a professional guide with proven experience? Love your local area and want to show the best spots of your neighborhood? Or maybe do you have a skill that you want to share? Welcome to World In Paris!

How does World In Paris work for Guides?

This platform is made for you, to help you to promote your business (if you are professional) and get connected to people from all around the world.

We want to make our family grow so don’t worry, for you as a guide it’s free to sign up and fill out your personal Guide-Card. There is no commission on your visits either. World In Paris charges a small fee only to the traveler.

As a Guide you are responsible for:

  • By filling out your personal Guide-Card you can set your skills and the kind of activities or experiences that you can propose to Travelers;
  • Determining your availability;
  • If you are a Professional Guide, determining the pricing of the visit per person and hour;
  • Because we don’t want to propose any catalog of pre-defined tours, World In Paris asks their guides to be flexible and ready to work together with the traveler to create a visit tailored to his specific wishes and requirements.

I already have a full-time job, can I still be a guide?

Being a World In Paris’ guide is a completely freelance position. You can define your own times, days and dates. You can decide to propose your services during the week end or only during specific periods. If you can do visits only from time to time choose the availability option “ask” on your personal Guide-Card.

What should I include on my Guide-Card?

Your Guide-Card is a kind of self-presentation to our Travelers Community. It will show them who you are and what you propose. Try to write an appealing description about yourself and your experience. If you have any diploma related to Tourism, Arts or History the Guide-Card is also the right place to talk about it. If you can do the guide in different languages it can be a good idea to use them on your Guide-Card.

I am a Professional Guide. How do I define the right price for my experience?

Think about what you want to receive, what is a fair price for your skills, your qualifications, your experience? Take into consideration the time and effort and extra elements you may need (ie. Metro tickets for yourself).

You determine the price which is fair yourself.  World In Paris doesn’t get any commission for your visits so you will be paid 100% of your requested price in cash after the visit.

We’re an open marketplace so price competition between guides in the same area is likely to happen. We ask you not to display your experiences for a lower price on other websites than WorldInParis.com.

How do I receive bookings?

After you sign up on WordlInParis.com, you will be able to create your own Guide-Card and fill it out with your own information and availability. Your contact details are only available to travelers for a limited period of time only after registering in our Travelers Community and paying the membership fee. This system ensures they are not robots and protects your privacy. Once the payment is done, communication goes through your private emails. Travelers can write you to discuss about your availability and the kind of visit they are looking for. We recommend our guides to give their mobile numbers only when the agreement is made. World In Paris does not follow the discussion or booking process so only you are in charge of your own bookings.

Can I reject bookings?

Yes, of course. If you are already booked or you are busy during a certain period, you can reject bookings when you are contacted. Just write back a polite email saying that you are not available on those dates.

What happens if I am leaving 2-3 weeks on holidays or I am not available during a certain period of time?

No problem! You will be able to manage and modify your availability through your Guide-Card whenever you want. If you are available only punctually, the best option to choose on your availability is “ask”. We suggest you to keep your Guide-Card always up to date to avoid requests which don’t correspond with your current availability.

How does the review system work?

Reviews are very important to both travelers and guides. The more positive the experience is, the more positive the review will be. And the more reviews travelers write about their guides after a visit, the more likely these guides are to be booked. So make sure your guest knows about the importance of reviews and encourage him to write a nice review about you if he enjoyed the visit.

Do I have to pay taxes on my earnings?

If you are a professional, you are responsible for determining the applicable tax laws related to the payment you receive.

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